Terms & Conditions

1. Introductory provisions

These Terms and Conditions (the “Terms”) govern the legal relationship between the user of the Bloomsy service (the “User”) and Codexio s. r. o., Lachova 1602/9, 851 03 Bratislava – Petržalka, ID: 55761631, VAT ID: SK2122079135 (the “Operator”).

By using the Bloomsy service, creating an event, registering an account, or placing an order, the User confirms that they have read, understood, and agree to these Terms.

The contractual relationship between the User and the Operator arises once the order is confirmed and the payment is successfully received or when the event is activated in accordance with these Terms.

2. Scope and nature of the service

Bloomsy is an online platform intended to:

• create digital events,
• generate unique URLs and QR codes,
• temporarily collect photos and/or videos from event guests,
• manage storage space and event duration.

The service is provided as a temporary, one-time fulfillment tied to a specific event, its storage allocation, and duration.

The Operator actively works to keep Bloomsy available and running reliably throughout the event. In rare cases, temporary technical limitations may occur, and we aim to keep users informed accordingly.

2a. Definitions

“Event owner” is the User who creates an event and orders the service (also referred to as the “Owner”).

“Guest” is any person who uploads content to the event or accesses it via a URL or password.

“Event” refers to the digital space within Bloomsy, tied to the selected plan, storage allocation, and duration.

“Activation” means the moment referenced in Section 5 of these Terms.

3. Event creation and access

An event owner creates an event via Bloomsy and may:

• set the event activation date,
• decide whether the event will be password protected,
• choose the type and volume of storage,
• configure content visibility among guests.

Each event is accessible via a unique URL based on a random identifier (hash/UUID).

Event guests need not be registered users unless the event owner requires it.

4. Payments, storage, and duration

The event owner orders the service as a one-time fulfillment covering the selected storage, event duration, and feature scope.

Payments are processed through external payment gateways. In case of technical issues, the Operator seeks to provide reasonable cooperation to resolve them.

Additional storage: The event owner may purchase extra storage at any time during the event according to the current price list. Purchasing extra space is not tied to reaching a certain occupancy level.

Changes to the pricing do not affect events that have already been ordered.

Maximum file size and supported formats are listed in the documentation.

Certain plans may support only photo uploads or only video uploads.

5. Activation, cancellation, and refunds

An event is considered activated the moment guests are able to upload content or when the event activation date set by the Owner occurs, whichever happens first.

An event is activated only after a successful payment. If payment is not successfully completed, the service will not be activated.

• Before activation, the event owner may request cancellation and receive a refund.
• After activation, no refund is available because the service is deemed delivered.

6. Content, consents, and responsibility

The event owner is exclusively responsible for all content uploaded to the event, including photos, videos, and other audiovisual recordings.

The event owner declares that:

• all necessary consents from individuals featured in the content have been secured,
• they possess the rights required to process and publish the content,
• the uploaded content does not infringe third-party rights or applicable law.

The event owner bears responsibility for the content and for securing the required consents and legal bases.

By uploading content to the service, the event owner grants the Operator a non-exclusive, time-limited license to process, technically store, display, and make the content available solely for the purpose of providing the Bloomsy service during the event’s duration.

7. Illegal content and Operator intervention

The Operator may restrict access, temporarily suspend an event, or remove content if there is reasonable suspicion that the content is unlawful, breaches these Terms, or infringes third-party rights.

8. Service availability and outages

Users acknowledge that the service may be temporarily limited due to maintenance, security measures, or technical faults.

If you run into problems, please reach out to support@bloomsy.eu and we’ll help out.

9. Intellectual property

The software, design, text, interface, and functionality of Bloomsy are protected by the Operator’s or its partners’ intellectual property rights. Copying, modifying, or distributing them without express permission is prohibited.

10. Suspension and termination

The Operator may suspend or terminate service if the User breaches these Terms, violates the law, fails to pay for the service, or repeatedly violates these provisions.

11. Data protection

Personal data processing is governed by a separate Privacy Policy, which you can read on the Bloomsy website.

12. Liability, availability and compensation

The Operator delivers the Bloomsy service with reasonable professional care and strives to keep it stable and dependable.

The User acknowledges that the service relies on third-party technical infrastructure and services (e.g., hosting and cloud providers) and that occasional technical limitations or outages may occur.

If a provable outage occurs on the Operator’s side that materially impacts a specific event, the Operator may provide the event owner with appropriate compensation in the form of a discount on the event price or a refund of a reasonable portion of the paid amount.

Compensation and its amount are determined by the Operator on a case-by-case basis, taking into account the scope, duration, and impact of the outage on the event.

The Operator’s total liability for any damages arising in connection with the Bloomsy service is limited to the amount paid for the respective event, to the fullest extent permitted by applicable law.

13. Complaints and alternative dispute resolution (ADR/ODR)

In case of a complaint, the User may first contact us at support@bloomsy.eu. If the User is a consumer and the dispute cannot be resolved amicably, they may approach a designated entity for alternative dispute resolution (e.g., the Slovak Trade Inspection) or use the EU’s Online Dispute Resolution (ODR) platform.

14. Final provisions

These Terms are governed by the laws of the Slovak Republic.

The Operator reserves the right to update these Terms at any time. The current version is always available on the Bloomsy website.

Language versions: The Operator may publish these Terms in multiple languages. In the event of a discrepancy between language versions, the English version shall prevail.

If you have questions, feedback, or improvement suggestions, please contact us at support@bloomsy.eu – we are happy to hear from you.