Terms & Conditions

1. Introductory provisions

These Terms and Conditions (the “Terms”) govern the legal relationship between the user of the Bloomsy service (the “User”) and Codexio s.r.o., Lachova 1602/9, 851 03 Bratislava V, Company ID: 55761631, Tax ID: 2122079135, VAT ID: SK2122079135, Reg. in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No. 191957/B (the “Operator”).

By using the Bloomsy service, creating an event, registering an account, or placing an order, the User confirms that they have read, understood, and agree to these Terms.

The contractual relationship between the User and the Operator arises once the order is confirmed and the payment is successfully received or when the event is activated in accordance with these Terms.

2. Definitions

„Event owner“ is the User who creates an event and orders the service (also referred to as the “Owner”).

„Guest“ is any person who uploads content to the event or accesses it via a URL or password.

„Event“ refers to the digital space within Bloomsy, tied to the selected plan, storage allocation, and duration.

„Activation“ means the moment referenced in Section 6 of these Terms.

3. Scope of the service

Bloomsy is an online platform intended to:

• creating digital events,
• generating unique URLs and QR codes,
• temporarily collecting photos and/or videos from event guests,
• managing storage space and event duration.

The service is provided as a temporary, one-time fulfillment tied to a specific event, its storage allocation, and duration.

The Operator actively works to keep Bloomsy available and running reliably throughout the event. In rare cases, temporary technical limitations may occur, and we aim to keep users informed accordingly.

The Operator reserves the right to change, modify, or expand the functionality of the Bloomsy service, provided this does not substantially limit the ordered service.

4. Event creation and access

An event owner creates an event via Bloomsy and may:

• determine the event type and choose the relevant service plan,
• set the event's time period, including the activation date and the date content uploads end,
• determine the scope of storage space,
• decide on access conditions for the event (public access or password-protected access),
• set content visibility rules among event guests.

After purchasing the service and during the event, the event owner may change selected event settings, in particular:

• the date content uploads end,
• the event's access password,
• content visibility rules.

After the content upload period ends, the event content is no longer publicly available and can no longer be viewed via the public link.

Each event is accessible via a unique URL.

Event guests are not required to create a user account or register; content uploads take place without the need to log in, in accordance with the event's settings.

5. Payments, storage, and duration

The event owner orders the service as a one-time fulfillment covering the selected storage, event duration, and feature scope.

Payments are processed through external payment gateways. In case of technical issues, the Operator seeks to provide reasonable cooperation to resolve them.

Additional storage: The event owner may purchase extra storage at any time during the event according to the current price list. Purchasing extra space is not tied to reaching a certain occupancy level.

Changes to the pricing do not affect events that have already been ordered.

Maximum file size and supported formats are listed in the documentation.

Certain plans may support only photo uploads or only video uploads.

6. Activation, cancellation, and refunds

An event is considered activated the moment guests are able to upload content or when the event activation date set by the Owner occurs, whichever happens first.

An event is activated only after a successful payment. If payment is not successfully completed, the service will not be activated.

• Before activation, the event owner may request cancellation and receive a refund.
• After activation, the event owner is generally not entitled to a refund; this is without prejudice to consumer rights under Section 6a and applicable law.

6a. Consumer withdrawal from distance contracts

If the event owner is a consumer, they have the right to withdraw from a distance contract within 14 days from the date of conclusion of the contract, unless a statutory exception applies; this is without prejudice to Act No. 108/2024 Coll. and other applicable legal regulations.

If the consumer expressly requests that the service provision begins before the withdrawal period expires and the service is subsequently activated, the consumer acknowledges that after full provision of the service, or after the commencement of digital service provision to the extent permitted by law, they may lose the right to withdraw or may be required to pay a proportionate part of the price.

Before event activation, the consumer may request cancellation of the order and a refund if the service has not yet started.

You may submit your withdrawal request online via the withdrawal form, in writing to the Operator's address, or by email to support@bloomsy.eu.

6a-1. Instructions on withdrawal (consumers)

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us - Codexio s.r.o., Lachova 1602/9, 851 03 Bratislava V, e-mail support@bloomsy.eu - of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.

If you requested that the provision of the service begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until the time you informed us of your withdrawal, in comparison with the full coverage of the contract. Where the service has been fully performed, you lose the right of withdrawal.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

7. Content, consents, and responsibility

The person who uploads content as a Guest is responsible for that uploaded content.

The event owner is responsible for event configuration, inviting guests, and reasonably informing guests about the Bloomsy service rules. The event owner is also responsible for having a valid legal basis for collecting and making content available within their event.

The event owner declares that:

• all necessary consents from individuals featured in the content have been secured,
• they possess the rights required to process and publish the content,
• the uploaded content does not infringe third-party rights or applicable law.

The Operator is not responsible for content uploaded by Users or Guests, unless mandatory law provides otherwise.

By uploading content to the service, the event owner grants the Operator a non-exclusive, time-limited license to process, technically store, display, and make the content available solely for the purpose of providing the Bloomsy service during the event’s duration.

8. Illegal content and Operator intervention

The Operator may restrict access, temporarily suspend an event, or remove content if there is reasonable suspicion that the content is unlawful, breaches these Terms, or infringes third-party rights.

8a. Uploaded content rules and reporting mechanism

When using Bloomsy, it is prohibited to upload, share, or make available content that:

• is unlawful or facilitates unlawful activity,
• infringes third-party rights (including copyright, personality rights, or privacy rights),
• depicts sexual content involving minors or other child sexual abuse-related material,
• contains hateful, extremely violent, or otherwise harmful content contrary to applicable law.

Illegal content can be reported through an easy electronic mechanism by email to support@bloomsy.eu or via the contact form on the Bloomsy website. A report should include at least event identification or URL, a description of the reason for reporting, and a contact detail of the reporting person.

The Operator will assess the report without undue delay and may remove the content, restrict access to it, or take other appropriate measures, including temporary suspension of the event.

9. Service availability and outages

Users acknowledge that the service may be temporarily limited due to maintenance, security measures, or technical faults.

If you run into problems, please reach out to support@bloomsy.eu and we’ll help out.

10. Intellectual property

The software, design, text, interface, and functionality of Bloomsy are protected by the Operator’s or its partners’ intellectual property rights. Copying, modifying, or distributing them without express permission is prohibited.

11. Suspension and termination

The Operator may suspend or terminate service if the User breaches these Terms, violates the law, fails to pay for the service, or repeatedly violates these provisions.

12. Data protection

Personal data processing is governed by a separate Privacy Policy, which you can read on the Bloomsy website.

13. Liability, availability and compensation

The Operator delivers the Bloomsy service with reasonable professional care and strives to keep it stable and dependable.

The User acknowledges that the service relies on third-party technical infrastructure and services (e.g., hosting and cloud providers) and that occasional technical limitations or outages may occur.

If a provable outage occurs on the Operator’s side that materially impacts a specific event, the Operator may provide the event owner with appropriate compensation in the form of a discount on the event price or a refund of a reasonable portion of the paid amount.

The amount of any such compensation is assessed on a fair and reasonable basis, taking into account the scope, duration, and impact of the outage on the event. This does not affect the User's mandatory statutory rights, including the consumer's rights under Section 13a.

The Operator is liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, under mandatory product-liability law, and where it has given a guarantee.

For slightly negligent breach of an essential contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible and on whose observance the User regularly relies), the Operator's liability is limited to the foreseeable damage typical of this type of contract. Any further liability of the Operator for slight negligence is excluded.

The mandatory statutory rights of consumers, in particular the rights arising from a lack of conformity of the digital service, remain unaffected by this Section.

13a. Conformity of the digital service (consumers)

If the event owner is a consumer, the Operator warrants that the Bloomsy service conforms with the contract under the applicable national transposition of Directive (EU) 2019/770 on contracts for the supply of digital content and digital services. The service must have the agreed characteristics and be fit for the purposes for which digital services of the same type are normally used.

The Operator will supply the updates, including security updates, necessary to keep the service in conformity for the period the consumer may reasonably expect, having regard to the one-off nature of the service and the duration of the event.

If the service is not in conformity, the consumer is entitled to have conformity restored, to a proportionate price reduction, or to terminate the contract, in the order and under the conditions laid down by law. The consumer's statutory rights are provided free of charge and apply in addition to any commercial guarantee. Nothing in these Terms limits or excludes these rights.

14. Complaints and alternative dispute resolution (ADR)

In case of a complaint, the User may first contact us at support@bloomsy.eu.

The Operator is not obliged to use, and does not undertake to participate in, dispute resolution proceedings before a consumer arbitration body; it will nevertheless consider participation in an individual case. If the User is a consumer and the dispute cannot be resolved amicably, the following bodies are competent:

• Slovakia - Slovenská obchodná inšpekcia, soi.sk
• Czech Republic - Česká obchodní inspekce, coi.cz
• Germany - Universalschlichtungsstelle des Bundes, Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl, verbraucher-schlichter.de
• Austria - Internet Ombudsstelle, ombudsstelle.at
• Hungary - the conciliation board (békéltető testület) competent for the consumer's place of residence
• Poland - Wojewódzki Inspektorat Inspekcji Handlowej or the President of UOKiK, uokik.gov.pl

The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.

14a. Complaint procedure

The User may submit a service complaint by email to support@bloomsy.eu, via the contact form available on the Bloomsy website, or via the contact email stated in these Terms.

A complaint should include at least:

• identification of the User,
• identification of the event or order,
• a description of the defect in the service,
• the requested method of resolution.

A service defect means, in particular, a demonstrable technical error or service unavailability on the Operator’s side that prevents proper use of the ordered service within the scope agreed in these Terms and the selected plan.

The Operator shall handle the complaint without undue delay, no later than within the period set by applicable legal regulations. The Operator will inform the User about the outcome by email.

15. Final provisions

These Terms are governed by the laws of the Slovak Republic.

If the User is a consumer, this choice of law does not deprive them of the protection afforded by the mandatory provisions of the law of the country in which they are habitually resident. A consumer may bring proceedings against the Operator, and may be sued by the Operator, only before the courts of the country in which the consumer is habitually resident, in accordance with Regulation (EU) No 1215/2012.

The Operator may amend these Terms for a valid reason, in particular a change in the law, in the service, or in operating or market conditions. Material changes affecting a consumer's rights will be notified by email at least 15 days before they take effect; if the consumer does not accept the change, they may terminate the contract before the change takes effect. Amendments do not apply to events already ordered. The current version is always available on the Bloomsy website.

Language versions: The Operator may publish these Terms in several languages. Each localised version is authoritative for consumers habitually resident in the country whose language it is written in. As between the Operator and a business User, the English version prevails in the event of a discrepancy.

If you have questions, feedback, or improvement suggestions, please contact us at support@bloomsy.eu - we are happy to hear from you.