Terms & Conditions

1. Introductory provisions

These Terms and Conditions (the “Terms”) govern the legal relationship between the user of the Bloomsy service (the “User”) and Codexio s.r.o., Lachova 1602/9, 851 03 Bratislava V, Company ID: 55761631, Tax ID: 2122079135, VAT ID: SK2122079135, Reg. in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No. 191957/B (the “Operator”).

By using the Bloomsy service, creating an event, registering an account, or placing an order, the User confirms that they have read, understood, and agree to these Terms.

The contractual relationship between the User and the Operator arises once the order is confirmed and the payment is successfully received or when the event is activated in accordance with these Terms.

2. Definitions

„Event owner“ is the User who creates an event and orders the service (also referred to as the “Owner”).

„Guest“ is any person who uploads content to the event or accesses it via a URL or password.

„Event“ refers to the digital space within Bloomsy, tied to the selected plan, storage allocation, and duration.

„Activation“ means the moment referenced in Section 6 of these Terms.

3. Scope of the service

Bloomsy is an online platform intended to:

• create digital events,
• generate unique URLs and QR codes,
• temporarily collect photos and/or videos from event guests,
• manage storage space and event duration.

The service is provided as a temporary, one-time fulfillment tied to a specific event, its storage allocation, and duration.

The Operator actively works to keep Bloomsy available and running reliably throughout the event. In rare cases, temporary technical limitations may occur, and we aim to keep users informed accordingly.

4. Event creation and access

An event owner creates an event via Bloomsy and may:

• set the event activation date,
• decide whether the event will be password protected,
• choose the type and volume of storage,
• configure content visibility among guests.

Each event is accessible via a unique URL based on a random identifier (hash/UUID).

Event guests need not be registered users unless the event owner requires it.

5. Payments, storage, and duration

The event owner orders the service as a one-time fulfillment covering the selected storage, event duration, and feature scope.

Payments are processed through external payment gateways. In case of technical issues, the Operator seeks to provide reasonable cooperation to resolve them.

Additional storage: The event owner may purchase extra storage at any time during the event according to the current price list. Purchasing extra space is not tied to reaching a certain occupancy level.

Changes to the pricing do not affect events that have already been ordered.

Maximum file size and supported formats are listed in the documentation.

Certain plans may support only photo uploads or only video uploads.

6. Activation, cancellation, and refunds

An event is considered activated the moment guests are able to upload content or when the event activation date set by the Owner occurs, whichever happens first.

An event is activated only after a successful payment. If payment is not successfully completed, the service will not be activated.

• Before activation, the event owner may request cancellation and receive a refund.
• After activation, the event owner is generally not entitled to a refund; this is without prejudice to consumer rights under Section 6a and applicable law.

6a. Consumer withdrawal from distance contracts

If the event owner is a consumer, they have the right to withdraw from a distance contract within 14 days from the date of conclusion of the contract, unless a statutory exception applies; this is without prejudice to Act No. 108/2024 Coll. and other applicable legal regulations.

If the consumer expressly requests that the service provision begins before the withdrawal period expires and the service is subsequently activated, the consumer acknowledges that after full provision of the service, or after the commencement of digital service provision to the extent permitted by law, they may lose the right to withdraw or may be required to pay a proportionate part of the price.

Before event activation, the consumer may request cancellation of the order and a refund if the service has not yet started.

You may submit your withdrawal request online via the withdrawal form, in writing to the Operator's address, or by email to support@bloomsy.eu.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

7. Content, consents, and responsibility

The person who uploads content as a Guest is responsible for that uploaded content.

The event owner is responsible for event configuration, inviting guests, and reasonably informing guests about the Bloomsy service rules. The event owner is also responsible for having a valid legal basis for collecting and making content available within their event.

The event owner declares that:

• all necessary consents from individuals featured in the content have been secured,
• they possess the rights required to process and publish the content,
• the uploaded content does not infringe third-party rights or applicable law.

The Operator is not responsible for content uploaded by Users or Guests, unless mandatory law provides otherwise.

By uploading content to the service, the event owner grants the Operator a non-exclusive, time-limited license to process, technically store, display, and make the content available solely for the purpose of providing the Bloomsy service during the event’s duration.

8. Illegal content and Operator intervention

The Operator may restrict access, temporarily suspend an event, or remove content if there is reasonable suspicion that the content is unlawful, breaches these Terms, or infringes third-party rights.

8a. Uploaded content rules and reporting mechanism

When using Bloomsy, it is prohibited to upload, share, or make available content that:

• is unlawful or facilitates unlawful activity,
• infringes third-party rights (including copyright, personality rights, or privacy rights),
• depicts sexual content involving minors or other child sexual abuse-related material,
• contains hateful, extremely violent, or otherwise harmful content contrary to applicable law.

Illegal content can be reported through an easy electronic mechanism by email to support@bloomsy.eu or via the contact form on the Bloomsy website. A report should include at least event identification or URL, a description of the reason for reporting, and a contact detail of the reporting person.

The Operator will assess the report without undue delay and may remove the content, restrict access to it, or take other appropriate measures, including temporary suspension of the event.

9. Service availability and outages

Users acknowledge that the service may be temporarily limited due to maintenance, security measures, or technical faults.

If you run into problems, please reach out to support@bloomsy.eu and we’ll help out.

10. Intellectual property

The software, design, text, interface, and functionality of Bloomsy are protected by the Operator’s or its partners’ intellectual property rights. Copying, modifying, or distributing them without express permission is prohibited.

11. Suspension and termination

The Operator may suspend or terminate service if the User breaches these Terms, violates the law, fails to pay for the service, or repeatedly violates these provisions.

12. Data protection

Personal data processing is governed by a separate Privacy Policy, which you can read on the Bloomsy website.

13. Liability, availability and compensation

The Operator delivers the Bloomsy service with reasonable professional care and strives to keep it stable and dependable.

The User acknowledges that the service relies on third-party technical infrastructure and services (e.g., hosting and cloud providers) and that occasional technical limitations or outages may occur.

If a provable outage occurs on the Operator’s side that materially impacts a specific event, the Operator may provide the event owner with appropriate compensation in the form of a discount on the event price or a refund of a reasonable portion of the paid amount.

Compensation and its amount are determined by the Operator on a case-by-case basis, taking into account the scope, duration, and impact of the outage on the event.

The Operator’s total liability for any damages arising in connection with the Bloomsy service is limited to the amount paid for the respective event, to the fullest extent permitted by applicable law.

14. Complaints and alternative dispute resolution (ADR)

In case of a complaint, the User may first contact us at support@bloomsy.eu. If the User is a consumer and the dispute cannot be resolved amicably, they may approach a designated entity for alternative dispute resolution (e.g., the Slovak Trade Inspection).

14a. Complaint procedure

The User may submit a service complaint by email to support@bloomsy.eu, via the contact form available on the Bloomsy website, or via the contact email stated in these Terms.

A complaint should include at least:

• identification of the User,
• identification of the event or order,
• a description of the defect in the service,
• the requested method of resolution.

A service defect means, in particular, a demonstrable technical error or service unavailability on the Operator’s side that prevents proper use of the ordered service within the scope agreed in these Terms and the selected plan.

The Operator shall handle the complaint without undue delay, no later than within the period set by applicable legal regulations. The Operator will inform the User about the outcome by email.

15. Final provisions

These Terms are governed by the laws of the Slovak Republic.

The Operator reserves the right to update these Terms at any time. The current version is always available on the Bloomsy website.

Language versions: The Operator may publish these Terms in multiple languages. In the event of a discrepancy between language versions, the English version shall prevail.

If you have questions, feedback, or improvement suggestions, please contact us at support@bloomsy.eu – we are happy to hear from you.