Frequently asked questions
Didn’t find your answer? Contact us at support email or use the chat.
Can guests add a message to a photo or video?
Yes. Right in the album, you can optionally enable text and voice messages from guests on every uploaded photo or video.
What is Bloomsy?
Bloomsy is an online service for collecting photos and videos from guests via QR code. Create an event, download or print the QR code, and guests can upload photos or videos directly from their phone - no app required.
What features does Bloomsy support?
You switch most features on or off right in the album, so you only use what you want:
- photo and video uploads via QR code, no app needed
- albums to sort the photos (depending on the plan)
- password-protected gallery
- your own page design - 50 ready-made templates
- photo presentation live on the big screen or calmly at home
- best photo contest and photo challenges for guests
- text and voice messages from guests on photos and videos
- the whole gallery in one ZIP download, voice messages included
How does the live presentation on the big screen work?
You start it in the album with the Presentation button (only the owner or someone with the edit password can). Photos fade smoothly across the full screen, new guest photos appear live as soon as they are uploaded, and a QR code in the corner lets more guests join in. Guest messages are shown right on the photos; voice messages are not played - you listen to those in the gallery. You decide which photos are shown: every photo is in the presentation automatically and you simply hide the ones you don't want.
What is the best photo contest?
Once you switch it on right in the album, guests can give photos and videos a ❤️. The photos with the most likes win gold (Photo of the night), silver and bronze - photos with the same number of likes share a place. The ranking is visible right in the gallery, and you announce it on the big screen at the end of the live presentation.
What are photo challenges?
Short tasks for guests, such as “Selfie with the bride” or “Best dance move”. When you switch them on right in the album, you get a ready-made list that you edit right in the album - add your own challenges, rename them or change their order. Guests upload a photo for a challenge and see how many they have completed. Challenge photos land in the regular gallery.
When will my event be activated?
The event is activated on the date you selected - but only after we receive your payment. Until then, it remains in draft.
Do guests need an app?
No. They just scan the QR code and upload photos or videos directly in the browser.
How do I create a printable template with QR code?
After choosing the event type, you can generate templates with QR codes to download and print for your venue.
How does the upload page work?
You can use a ready-made template or customize it to match your event style. Guests use it to upload content.
Can I protect uploads with a password?
Yes. You can set a password for uploading so only guests who know it can add photos and videos.
Can guests see the photos?
It’s up to you. You can keep the gallery private (only you see it) or allow guest viewing as a simple public gallery.
Who can see uploaded media?
By default only you (event owner) can see the gallery. You may enable a public gallery for guests or keep it private. Uploading can also be password-protected.
How long will the gallery be available online?
It depends on the selected plan. The event is first activated, then closed after the upload end date, and later archived according to the selected duration. Please download your gallery in time.
What happens after the upload end date?
After the upload end date, the event is closed and guests can no longer add new photos or videos. Once the event is archived, the content is removed from active storage within 14 days. Once deleted, files cannot be restored.
Can you restore my data after deletion?
No. Once the content is deleted, we cannot restore it, and after archiving we do not keep backups for user recovery.
Can I download everything?
Yes. You can download the entire gallery, including albums, photos, videos, and voice messages, at any time until the event is archived.
What payment methods are available?
You can pay by card or bank transfer. For bank transfer, activation happens only after payment is received.
Can I cancel or change my event date?
Yes. Until your website is activated, you can cancel your order or change the event date at any time - completely free of charge. Cancellation means a full refund to your account, no fees. After your website is activated (i.e. made accessible to your guests), changes are not standard procedure. If something exceptional happens, contact us and we will handle it individually.
Do I need an account?
No, you can purchase as a guest. However, if you create an account, you will keep order history, invoices and event settings - even after media are deleted.
Is this service suitable for businesses?
Yes. Bloomsy is for both individuals and companies. When ordering, just fill in company details. We are VAT payers.
How can I contact support?
Write to support@bloomsy.eu or use the live chat. We usually respond within one business day.