Frequently asked questions

When will my event be activated?

The event is activated on the date you selected — but only after we receive your payment. Until then, it remains in draft.

Do guests need an app?

No. They just scan the QR code and upload photos/videos directly in the browser.

How do I create a printable template with QR code?

After choosing the event type, you can generate templates with QR codes to download and print for your venue.

How does the upload page work?

You can use a ready-made template or customize it to match your event style. Guests use it to upload content.

Can I protect uploads with a password?

Yes. You can set a password for uploading so only guests who know it can add photos and videos.

Can guests see the photos?

It’s up to you. You can keep the album private (only you see it) or allow guest viewing as a simple public gallery.

Who can see uploaded media?

By default only you (event owner) can see the album. You may enable a public gallery for guests or keep it private. Uploading can also be password-protected.

How long will the album be available online?

It depends on the selected plan. After the end date the event is deactivated and all media are deleted. Please download your album in time.

What happens after the deactivation date?

Uploading closes and all media are permanently removed. Deleted files cannot be restored.

Can you restore my data after deactivation?

No. For privacy and cost reasons we do not keep backups after deactivation.

Can I download everything?

Yes. Before the deactivation date you can download the entire album (photos and videos).

What payment methods are available?

You can pay by card or bank transfer. For bank transfer, activation happens only after payment is received.

Do I need an account?

No, you can purchase as a guest. However, if you create an account, you will keep order history, invoices and event settings — even after media are deleted.

Is this service suitable for businesses?

Yes. Bloomsy is for both individuals and companies. When ordering, just fill in company details. We are VAT payers.

How can I contact support?

Write to support@bloomsy.eu or use the live chat. We usually respond within one business day.